Temporary Mobile Device Support Specialist

Location:

Title: Mobile Device Support Specialist

Location: San Jose, CA Office

Hours: 6am-3pm M-F

Contract Length: Temporary Position- 6 months

Position is onsite, remote not available

 

Description:

Therma is looking for a temporary Mobile Support Specialist with experience in supporting applications on mobile devices for a broad spectrum of mobile operating systems (i.e. Apple iOS, Android OS, etc.). Responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment, as well as provisioning, deploying and replacing hardware for users as requested.

 

Why Therma?

  • Our Culture – Our culture is open, innovative, collaborative, and fun – all reflected in recognition of Therma in the “#1 Best Place to Work” list on multiple occasions.
  • Paying it Forward –We contribute thousands of hours of volunteer service in our communities each year, and our company acts as a conduit to help people get connected to the services opportunities that mean the most to them.
  • Teaching and Learning – We create a culture of teaching and learning through cross-mentoring that spans generations, disciplines, interests, and talents. We strive to give each person exposure to the widest array of experiences possible to help them grow further and faster than they could anywhere else.
  • Mixing Business with Pleasure – We care passionately about our clients and each other, and we do our best to spark a spirit of excitement and discovery in everyone around us.

Responsibilities:

  • Schedule, repair and troubleshoot appointments
  • Maintain and perform equipment inventory checks
  • Prepare mobile devices for activation and deployment
  • Interact with third party vendors, wireless carrier and MDM vendors
  • Coordinate device provisioning with wireless carrier
  • Provide support to users over email, phone or in person.

 

Requirements:

  • Familiar with backing up and restoring mobile devices using iTunes and Samsung Switch

 

Therma is an Equal Opportunity Employer. As such, all qualified applicants will be considered for employment without regard to race, religion, color, national origin, age, ancestry, physical or mental disability, sexual orientation or sex.

Health and Welfare Benefits:

  • Medical
  • Dental
  • Vision
  • Prescription drug
  • Employee assistance program

Personal Benefits:

  • Paid vacation
  • Company-paid holidays
  • Sick leave
  • Bereavement leave
  • Jury duty

Financial Benefits:

  • 401(k) retirement savings plan
  • Company-paid long-term disability insurance
  • AD&D insurance
  • Life insurance