Service General Manager

Location: Albuquerque, NM

The Service General Manager leads staff members who install, repair and maintain refrigeration, plumbing, heating and air conditioning systems in commercial buildings. Routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives.  Manages annual budget plan at Company approved pricing standards. Meet planned growth, profit, maintenance base, and customer retention goals while meeting customer obligations in a timely, cost-effective, world-class quality manner.

About Yearout, A Therma Affiliated Company

Yearout Service provides a comprehensive range of HVAC/R services and solutions.  Variable Refrigerant Volume (VRV) systems, equipment installation, preventative maintenance, controls and energy management are delivered through our expertly training and equipped service technicians.  Mission critical reliability 24/7/365 is our primary focus.  Our mission is to be invaluable to our partners (clients, vendors, industry and employees) so they cannot imagine success without us, by providing comfortable, reliable and efficient mechanical systems that meet our partners’ needs.

About the Role

Responsibilities

  • Sales Skills: Qualify sales staff prospects, guide in making effective sales presentations, answer questions from both staff and clients in a proficient and responsible manner. Aggressively manage quotes to close sales. Train, direct, and evaluate sales force to achieve annual sales goals. Participate with the sales force in development and implementation of sales campaign, programs, and procedures. Provide direct sales assistance on key accounts.
  • Customer Relations: Promptly address customer concerns to assure resolution and maintain long-term positive relationships.
  • Sales Presentation Strategy: Understand the prospect’s organization and decision-making process. Anticipate and answer objections. Commit the prospect to a decision making timetable. Train, direct, and evaluate staff in the development and implementation of effective sales strategies.
  • Time Management: Plan and effectively schedule appointments and manage time to assure maximum productivity.
  • Surveys and Pricing: Appraise and survey mechanical systems, determine repair, modification, and/or maintenance requirements. Interpret drawings, equipment and job conditions. Establish pricing policy and properly apply pricing policy and the Yearout Service pricing systems.
  • Credit and Collections: Understand and implement credit policy. Feedback information and observations to the Company to minimize risk exposure. Understand and implement collection policy and interface with the customer to resolve collection issues and assure prompt payment when appropriate.
  • Documentation: Prepare complete, clear and concise reports, proposals, and required company paperwork; train, direct, and evaluate staff in the preparation of prompt, clear, concise, and complete paperwork and documentation.

Therma and Yearout are Equal Opportunity Employers. As such, all qualified applicants will be considered for employment without regard to race, religion, color, national origin, age, ancestry, physical or mental disability, sexual orientation or sex.

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Health and Welfare Benefits:

  • Medical
  • Dental
  • Vision
  • Prescription drug
  • Employee assistance program

Personal Benefits:

  • Paid vacation
  • Company-paid holidays
  • Sick leave
  • Bereavement leave
  • Jury duty

Financial Benefits:

  • 401(k) retirement savings plan
  • Company-paid long-term disability insurance
  • AD&D insurance
  • Life insurance