BAS Controls Service Dispatch & Support Assistant

Location: San Jose, CA

Therma’s Service team is in an immediate need of a BAS Controls Service Dispatch & Support Assistant! Do you thrive in a collaborative and fast-paced environment? If so, come join our team!

The Dispatch Support Assistant is responsible for routing service technicians with regards to pre/post-warranty trouble calls and preventative maintenance activities associated with Therma’s BAS Controls customers. This individual will report to the BAS Controls Service Manager and will be the primary Therma interface with customers making trouble calls.

Why Therma?

  • Our Culture – Our culture is open, innovative, collaborative, and fun – all reflected in recognition of Therma as being listed in the Best Place to Work list on multiple occasions.
  • Paying it Forward –We contribute thousands of hours of volunteer service in our communities each year, and our company acts as a conduit to help people get connected to the services opportunities that mean the most to them.
  • Teaching and Learning –We create a culture of teaching and learning through cross-mentoring that spans generations, disciplines, interests, and talents. We strive to give each person exposure to the widest array of experiences possible to help them grow further and faster than they could anywhere else.  
  • Mixing Business with Pleasure – We care passionately about our clients and each other, and we do our best to spark a spirit of excitement and discovery in everyone around us.
  • Our Benefits – We offer a competitive benefits package, including 401k, Life Insurance, Medical, Vision, and Dental

About the Role

Responsibilities include but are not limited to direct customer contact, service dispatching, maintaining controls technician schedules, verifying timecards, assisting with billings, reviewing cost reports, creating purchase orders, ordering material, material tracking, RFI’s and submittals, pulling job numbers, filing and general project coordination.

Qualified candidates must have excellent communication and customer service skills and must be well-organized, detail-oriented individuals who are able to successfully prioritize and meet deadlines while working in a fast-paced environment. Proficiency in Microsoft Office including MS Word, Outlook, and Excel is a must as well as being able to work in multiple software applications at one time. Experience working in the construction industry is recommended. Bachelor’s degree in a related field is recommended.

Therma is an Equal Opportunity Employer. As such, all qualified applicants will be considered for employment without regard to race, religion, color, national origin, age, ancestry, physical or mental disability, sexual orientation or sex.

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    Health and Welfare Benefits:

    • Medical
    • Dental
    • Vision
    • Prescription drug
    • Employee assistance program

    Personal Benefits:

    • Paid vacation
    • Company-paid holidays
    • Sick leave
    • Bereavement leave
    • Jury duty

    Financial Benefits:

    • 401(k) retirement savings plan
    • Company-paid long-term disability insurance
    • AD&D insurance
    • Life insurance